About Us

About Hitches and Glitches

Hitches and Glitches is the fastest growing home maintenance company in the UAE.

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Company Vision

To become the ultimate provider of sustainable and technology-driven home maintenance services throughout the UAE.

Company Mission

To deliver excellence in home maintenance services with a focus on quality, value and sustainable best practice while being led by innovative technology, which exceeds the expectations of our customers.

Message from our CEO

Since its establishment in 1980, Farnek has grown exponentially and developed into one of the UAE’s foremost total facilities management companies, a market leader in smart FM technology as well as sustainability.

Our highly skilled workforce has grown to over 4,000 employees and we have now opened new offices in the Northern Emirates, supplementing our existing offices in Abu Dhabi and Dubai. We are also investing over AED150 million into a new state-of-the-art staff accommodation centre in Dubai Investments Park, which will house more than 8,000 employees.

Currently, we deliver professional FM services on behalf of blue chip organisations such as Dubai Airport, DU, Etihad Airways, and Emaar’s Dubai Mall. We are also making significant inroads into the entertainment sector, with recent contract wins for IMG Worlds of Adventure and Dubai Parks & Resorts.

One of our most significant achievements remains our successful bid in 2010, to provide MEP FM services to the world’s tallest building, The Burj Khalifa, which we still retain today.

So, it is with an air of confidence and positive anticipation, that we look forward to Expo 2020 and beyond as FM enters a new era in the UAE.

Farnek is also a leader in sustainability and is a member of the Emirates Green Building Council, has associations with international organisations such as Green Globe and Myclimate and has already been presented with the prestigious Emirates Energy Award for producing the Middle East’s first hotel energy consumption benchmark survey as well as setting the precedent to winning the Green FM Company of the Year in its first year of inception in the Middle East.

Stakeholders satisfaction is our ultimate goal
Our approach in creating sustainable value for our stakeholders
Team work
We are one team with one mission and one vision
We carry out our business with honesty and consistency
We treat all people with respect and dignity
We never stop learning

Home Maintenance & Handyman Experts

Welcome to Hitches & Glitches and our Home Maintenance Team. Already market leaders we never stop listening and learning from our customers, continuously striving to provide peace of mind through our growing range of products and services.

Being a small company within a large business gives us the benefit of both; small enough to be flexible and personal but large enough to have the backing of a purpose built training center, structured HSEQ and performance systems and advanced technology. With a 24/7 call center, experienced customer service agents and a team of certified and experienced technician’s we are proud to be the fastest growing home maintenance company in the UAE.

Clean, Neat, and Tidy!

We will leave your home spotless after our visit.

24/7 customer care centre

Our 24 hour service ensures you can reach us when you need us.

No comebacks

Our technical teams will ensure that any problems are resolved first time every time.

What’s best for your property

The packages we offer are customised to suit your specific needs.

On Time Every Time

We aim to be on your doorstep within 30 minutes in case of an emergency.

25 years experience
in Home Maintenance