About Hitches & Glitches

Home Maintenance
& Handyman Experts

home maintenance dubai

Welcome to Hitches & Glitches and our Home Maintenance Team. Already market leaders we never stop listening and learning from our customers, continuously striving to provide peace of mind through our growing range of products and services.

Being a small company within a large business gives us the benefit of both; small enough to be flexible and personal but large enough to have the backing of a purpose built training center, structured HSEQ and performance systems and advanced technology. With a 24/7 call center, experienced customer service agents and a team of certified and experienced technician’s we are proud to be the fastest growing home maintenance company in the UAE.

Company Vision

To become the ultimate provider of sustainable and technology-driven home maintenance services throughout the UAE.

Company Mission

To deliver excellence in home maintenance services with a focus on quality, value and sustainable best practice while being led by innovative technology, which exceeds the expectations of our customers.

handyman services

Company Vision

To become the ultimate provider of sustainable and technology-driven home maintenance services throughout the UAE.

Company Mission

To deliver excellence in home maintenance services with a focus on quality, value and sustainable best practice while being led by innovative technology, which exceeds the expectations of our customers.

handyman services
  • We have been an H&G annual contract customer for a number of years now. We find their work excellent. Their people are courteous, tidy and hard working. We are very pleased with their most recent job on our property. We would like to thank Adib and his team for their excellent work.
    John
    Jumeirah Islands
  • The team was good at the painting job carried out at my property. Good service and respectful people.
    Christine
    The Springs
  • I'm currently dealing with customer service issues with an airline, a bank, and an international mover, so I thought I should make a point to let you know how great your guys are. Everytime - they're courteous, respectful of my home and solve problems. I'm not sure how you're doing it right when everyone else gets it wrong, but it's working. Thanks for making one part of my life easier.
    J
    The Palm Jumeirah
  • Just to let you know that your engineer has just been to fix the problem with the AC at my house and I have to say that I have been very impressed with the service of your whole team. Phone service answered promptly and efficiently, repair team quickly arrived, fault found and sorted very quickly, in a very professional and efficient way.
    Adam
    Arabian Ranches

Our Promise

Clean,
Neat,
and Tidy!

We will leave your home spotless after our visit

24/7
customer
care centre

Our 24 hour service ensures you can reach us when you need us

No comebacks

Our technical teams will ensure that any problems are resolved first time every time.

What’s best
for your
property

The packages we offer are customised to suit your specific needs.

On Time
Every
Time

We aim to be on your doorstep within 30 minutes in case of an emergency.

Our Promise

  • Clean, Neat, and Tidy!
  • 24/7 customer care centre
  • No comebacks
  • What’s best for your property
  • On Time Every Time
71

VEHICLES

444

EMPLOYEES

5352

CUSTOMERS

24

HOUR SERVICES

Message from our CEO

Established in the UAE since 1980, with offices in Abu Dhabi, Dubai and the Northern Emirates, Farnek is a part of the Zurich-based, Priora Group, an international full service property management company.

With 35 years of commercial success to our credit, our growing portfolio of high profile maintenance contracts spans three emirates and includes the iconic Burj Khalifa, The Dubai Mall, both Abu Dhabi and Dubai International Airports, the luxury mixed-use City Walk community, as well as Etihad Airways and Emirates Airline.

As a market leader in sustainable and technology-focused total facilities management services, we incorporate innovation into all aspects of our business, in order to deliver consistent, quality led service that follows global best practice.

Recognised as Overall FM Company of the Year and for CSR Initiative of the Year at the 2015 Facilities Management Middle East Awards, and also named Green FM Company of the Year in the Middle East in 2012, 2014 and 2015, we pride ourselves on a total commitment to excellence with a highly skilled workforce of over 3,000 employees servicing more than 2,500 properties.

Farnek is also an acknowledged leader in sustainability and is a member of the Emirates Green Building Council and the US Green Building Council, along with holding exclusivity agreements with international organisations such as Green Globe and myclimate.

We recently added an online maintenance platform to our roster of expertise and have even ventured into the retail arena, through our partnership with UAE based smart home product distributor, Gadgitech.

From early acknowledgement of our sustainability credentials almost a decade ago, when we received the prestigious Emirates Energy Award for producing the Middle East’s first hotel energy consumption benchmark survey, to gaining full energy auditor accreditation from the Dubai Regulatory Supervisory Bureau in late 2015, we continue to set new standards and raise the innovation bar.

Company Values

Excellence

Stakeholders satisfaction
is our ultimate goal

Innovation

Our approach in creating sustainable
value for our stakeholders

Team work

We are one team with one
mission and one vision

Integrity

We carry out our
business with honesty
and consistency

Respect

We treat all people with respect and dignity. We do our best to save water and electricity on a personal and professional basis.

Learning

We never
stop
learning

Excellence

Innovation

Team work

Integrity

Respect

Learning